FAQs

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Website

If you are using an AOL web browser it is likely that you will encounter difficulties with our website. It may be worth using an alternative web browser, such as Internet Explorer, Firefox, Safari or Google Chrome.

Additionally, in order to book tickets through our website you must have cookies enabled on your web browser. If you continue to encounter difficulties, please don’t hesitate to contact us directly.

Please allow approximately ten minutes for your order confirmation to come through. It may be worth checking your account online to ensure that you have entered the correct email address into your contact information. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If this fails, you may need to contact us directly to have your order confirmation sent out again.

Firstly, check your spam folder in your email account to ensure that the email has not been sent there. If it has not arrived, please call the Box Office on 0845 401 5045 as they can reset the password for you over the phone.

Tickets

Group booking rates only apply to specific events at the Hall, and are decided upon by the event’s promoter.

Please call the Box Office on 0845 401 5045 to see if group rates are available.

Yes, there is a booking fee for tickets purchased through the Royal Albert Hall Box Office.

In order to provide a venue-based Box Office service to customers, the Royal Albert Hall, which is a registered charity, charges a booking fee of 2% of the total transaction (when a debit or credit card transaction is made without the customer being present, we pay the relevant bank 2% and so the 2% fee covers this cost) plus £2.50 per ticket (which covers administration costs such as wages, ticket stock, stationary and postage).

If a customer buys a ticket at the counter of the Royal Albert Hall, there is no booking fee. Group bookings are capped at £20 per booking, in addition to the 2% charge for card transactions.

Due to vast number of requests we receive each year, we do not have waiting lists for any events at the Hall. Please feel free to contact us again closer to the time, in case of any returns. You can do this either online at www.royalalberthall.com or by calling the Box Office on 0845 401 5045.

Receiving your tickets as electronic tickets is an option that can be selected during the booking process for most events at the Hall.

The e-ticket will be emailed to you following your purchase, however if you do not receive the email within 24 hours please make sure to check your spam folder. Adding e-tickets@royalalberthall.com to your address book in advance may also assist in ensuring the safe delivery of your tickets. You will be sent one e-ticket per seat and will need to print each ticket in advance of the performance date.

The programme and booking procedures for the BBC Proms each year is generally announced in April, while the tickets usually go on sale in May. It is best to refer to the BBC Proms website for details, which can be found at www.bbc.co.uk/proms.

Please note that owing to the huge demand for Last Night of the Proms tickets, special booking arrangements apply. The details surrounding this will also be available when the season is announced.

Tickets must be sent to the billing address that matches the card used to make the initial purchase. If this poses a problem, the tickets can be collected on the date of the performance by presenting the card used as proof of purchase at the Pre-Paid Ticket desk at Door 12.

Discounts are sometimes available for selected events at the Hall but are decided by the event’s promoter. Details surrounding discounts will be outlined on the booking page of the specific event or on the event’s marketing materials.

Once tickets are purchased, they cannot be exchanged or upgraded to different areas of the Hall. If you have booked directly with the Royal Albert Hall Box Office, we are happy to consider upgrades on the date of the actual performance. Please come to the Box Office counter at Door 12 when you arrive on the day to discuss this.

If a concert is cancelled, we recommend that you hold on to your tickets and wait for us to contact you with further information. If you purchased your tickets through an external ticket agency, however, you will need to contact them directly.

The Royal Albert Hall has a policy of no refunds or exchanges on all tickets, which is outlined at the point of sale. It may be possible to pass the tickets on to a friend or family member in order that they can use the tickets on your behalf. However it is recommend that you contact us directly about this.

If your tickets have not arrived in time before the performance, this is not a problem – you will be able to collect reprinted tickets on the day. Please come to the Pre-Paid Ticket desk at Door 12 and present the card you used to make the booking as proof of purchase. It is essential that you have this card with you, as we are unable to issue duplicate tickets without it. The Pre-Paid ticket desk is open 1½ hours prior to all main auditorium events.

For most events at the Hall, tickets will be sent out within 7 – 10 working days. Please note, however, that this time can vary.

We prioritise events that are closest in performance date, so if the event you have booked for is very far in advance, you may not receive your tickets until closer to the performance date. Please refer to your online order history to establish whether your tickets are ready for printing, or have been sent out.

Please note that hospitality and VIP tickets will not be sent until three weeks prior to events, in order that all details and timings can be fully confirmed. If you have any concerns about your tickets, feel free to contact us.

General

The nearest underground station isSouth Kensington, which is approximately a 10 – 15 minute walk from the Royal Albert Hall.

If you have lost an item at the Hall, please call 020 7589 3203 to make an enquiry.

Tours generally run every day at the Royal Albert Hall. However, occasionally for very large-scale or high-security events we are not able to run them. The tours are in English and there is no photography allowed. The usual running times are 10:30am, 11:30am, 12:30pm, 1:30pm, 2:30pm and 3:30pm. They last for approximately one hour, and allow you to see inside the Hall and learn about its fascinating history. A link to tours information can be found here: www.royalalberthall.com/tickets/default.aspx (click the ‘Tours’ tab in purple).

Tourscost £11 per person. However group discounts and concessions do apply. If you would like to make a group booking, please contact us directly on 020 7959 0558 Individuals tours can be booked online or directly through the Box Office on 0845 401 5045.

Please note that if you are booking a tour with a London Pass or 2 for 1 National Rail voucher, this can only be done on the day of the tour at the Box Office counter. As you cannot pre-book with either of these, it is advisable to call our Box Office on 0845 401 5045 prior to arrival as they can advise you of availability.

There is a cloak room located at Door 9 prior to main auditorium events. It is open one hour prior to the performance start time, and costs £1 per item. Please note that items can be subject to a security check.

The latecomers’ policy at the Hall does vary depending on the nature of the event. As a general rule, latecomers may be prevented from entering the auditorium until a suitable break in the performance.

The policy relating to children at the Hall does vary considerably depending on the individual event; however children under the age of 3 are generally discouraged. Please note that if children do make a disturbance during a performance, you may be asked to exit the auditorium temporarily and return during a suitable break.

Most events that are on sale online will be enabled with a fully interactive seating plan. There is also a virtual tour of the Hall that you can see here. Please feel free to contact our Box Office directly on 0845 401 5045 if you have any concerns relating to seating, as our staff are happy to discuss the various seating areas of the Hall in detail.

Yes. Gift vouchers can be purchased at any time of year, either online, over the phone or at the Box Office counter. They are valid for one year from the date of purchase. If they are purchased online, the gift voucher can be sent either to your own email address or to the email address of the recipient. More information can be found here.

For most events at the Royal Albert Hall, there is no dress code. If there is a specific dress code for an event, it will be specified on your ticket.

Running times for events at the Hall are usually confirmed two to three weeks prior to the performance date. If this information is not appearing online, please feel free to contact the Box Office directly for information.

The best way to find out what’s on at the Hall is to browse our website at www.royalalberthall.com. You can also sign up to our mailing list by registering online to receive fortnightly email newsletters. We can also be found on Facebook and Twitter.

The Royal Albert Hall Box Office is open from 9am – 9pm, 7 days a week (including bank holidays). It can be reached on 0845 401 5045.

Facilities

You may not bring your own food and drink into the Royal Albert Hall, although bottled water is acceptable.

We have a wide range of food and drink available here for purchase from a light snack and coffee through to three-course fine dining opportunities.

There is a section of our website dedicated to access at the Hall, which can be found here: http://www.royalalberthall.com/visit/accessibility/default.aspx. We can also send out a printed access guide to patrons upon request.

Feel free to call our Access Line on 020 7070 4410 for further information.

Strict parking controls are in operation in the vicinity of the Hall.

We offer some parking spaces at the nearby ImperialCollege. Spaces cost £8 per vehicle and must be booked in advance either online at http://www.royalalberthall.com/visit/getting-here/parking.aspx or by calling the Box Office. The gates open from 6pm for evening performances and from 1pm for weekend matinees. They remain open for 45 minutes after the conclusion of the event.

Please note that parking is not available for weekday matinee performances. Entrances to the car park are onPrince Consort Road(until 7pm) andExhibition Road(Sat Nav Postcode: SW7 2BX).

The restaurants and bars usually open two hours prior to all main auditorium events, and the bars and Café Consort remain open during the interval.

As the restaurants tend to be very busy, it is advisable to book in advance. This can be done by calling the Box Office directly or by reserving your table online at http://www.royalalberthall.com/visit/food-drink/default.aspx.

The bars also serve sandwiches and snacks and interval drink orders can be placed at any bar on your arrival at the Hall. Please ask the bar staff for more details.

The Royal Albert Hall has three in house restaurants; the Café Consort, Elgar Room and Coda with food and drink provided by “rhubarb”. These are all open two hours prior to main auditorium events.

Information about the restaurants and menus can be found here: http://www.royalalberthall.com/visit/food-drink/default.aspx