FAQs

If you can't find what you're looking for please contact us here

BBC Proms

Tickets can be purchased via the Access Line on 020 7070 4410 or in person at the Royal Albert Hall. The Box Office is located at Door 12 and has ramped access, an induction loop and drop-down counters. Ambulant disabled concert-goers can also book tickets online and use the Proms Planner. Customers who require a wheelchair space can book by phone through the Access Line or in person.

We expect our lines to be very busy on the morning of Saturday 16 May. If you get an engaged tone, please keep trying. This means all of our lines are busy.

We will update our waiting room with messaging about which Proms are sold out. There will also be a recorded message on our phone lines. Also keep an eye on Twitter where we will be posting updates.

Please allow a few hours for your confirmation email to arrive.

In busy periods it can take up to a day. Please also check your spam folder and add tickets@royalalberthall.com to your safe senders list to make sure the email goes through.

If you still have not received anything after 48 hours, please contact the Box Office on 0845 401 5019 or email boxofficeenquiries@royalalberthall.com

If you have been unable to get tickets for a popular Prom then keep checking back online as returns sometimes become available. Please note we do not operate a waiting list.

Up to 1,400 Promming (standing) places (in the Arena or Gallery) are also available on the day for every Prom for only £5. Find out more about Promming at www.bbc.co.uk.

For BBC Proms tickets, a booking fee of 2% of the total value plus £1.50 per ticket (up to a maximum of £20.00 per booking) applies for bookings made online or by telephone. There is no booking fee applied to tickets bought in person.

No. Tickets for the Last Night of the Proms do not go on sale on the same day as other tickets. If you are applying for Last Night of the Proms tickets through the 5-concert ballot, this ballot closes on Thursday 28 May and you will be informed if you are successful by Friday 5 June.

If you are applying through the open ballot, please download the Open Ballot Form and submit it by Thursday 2 July. Successful applicants will be informed by Thursday 9 July.

Any remaining tickets for the Last Night of the Proms will go on sale on Friday 10 July and you can also try queuing on the day for one of the standing Last Night of the Proms tickets – you may well be lucky.

There are 3 ways to purchase seats for the Last Night in advance:

The Five Concert Ballot
To be eligible, you will need to buy tickets for at least 5 concerts (excluding Proms in the Park and Cadogan Hall concerts) before Thursday 28 May. To opt in to the five-concert ballot, you must tick the Ballot opt-in box when booking online, or inform the Box Office that you wish to enter this Ballot when booking by telephone or in person.

If successful, you will be contacted by Friday 5 June and you will be able to book a maximum of 2 tickets.

The Open Ballot

100 Centre Stalls seats and 100 Front Circle seats for the Last Night of the Proms will be allocated by Open Ballot (no other ticket purchases are necessary). Only one application (for a maximum of two tickets) may be made per household.

If you would like to apply for tickets by Open Ballot, please complete and send the official Open Ballot form. Download form

General on Sale

All remaining tickets will go on sale at 9am on Friday 10 July, online, over the phone and in person.

No. The Proms Planner is your wish list for the Proms.

There is no guarantee that the tickets you select in your Proms Plan prior to booking opening will be available when you submit your Plan. You will find out when you submit your plan which tickets are still available and you will be given the chance to choose alternatives should your selected tickets have become unavailable.

The Proms Planner is a tool designed to make it easier and faster to buy tickets when they go on sale. It is a wish list of the tickets you’d like to buy. You will then need to return to the site to submit your plan in order to buy tickets from 9am on Saturday 16 May.

When booking opens, all you need to do is submit your plan rather than go through and select your seats for each one of the Proms you’d like to attend. It means you will be able to buy your tickets more quickly and increases the likelihood of securing your preferred tickets.

Using the Proms Planner also gives you time to choose your tickets at your convenience – it is available online until midnight on Friday 15 May and you can amend your Proms Plan at any time.

You can make changes to your Proms Plan at any time until midnight on Friday 15 May. After you have submitted you Proms plan, you will also have the opportunity to remove tickets, amend your choice of section or add tickets to your booking. However in order to secure your tickets, we recommend trying to proceed to payment as quickly as possible.

No. From 9am on Saturday 16 May you must re-visit the site, log in to your Proms Plan, submit your Plan and enter your payment details. You must submit your Proms Plan in order to make a booking.

Tickets for most Proms concerts will be sent within 4 weeks of booking and e-tickets will be emailed within 2 weeks. Specific information is included in your booking confirmation.

The demand for BBC Proms tickets is very high (over 100,000 tickets are sold within the first 24 hours of booking!) and in order for bookings online to be processed as smoothly as possible, only a certain number of visitors are allowed on the site. However, thanks to the Proms Planner, booking are processed very quickly and queues move fast.

You can book online from 9am on Saturday 16 May at www.royalalberthall.com, by calling the Box Office 0845 401 5040 or in person at the Royal Albert Hall.

Your Proms Plan can only be submitted online and cannot be accessed by the Box Office. You may of course choose to book in person or through the phone, but you will have to select your tickets again.

As the BBC Proms are a very popular event, we are expecting very high demand for tickets and you may be held in an online waiting room before you are able to log in. You will be informed how many people are in front of you in the queue.

In rare cases (if there are more than 5,000 people in the queue), you will be asked to try to join the queue at a later time. Please note that if you receive this message, you will not be redirected to the waiting room. You will need to close the webpage and try again.

Yes. You will be able to book as normal either by visiting www.royalalberthall.com, by calling the Box Office on 0845 401 5040 or by visiting the Royal Albert Hall in person.

Your seats are not secured until you have added them to your basket. Please do this first in order to secure your tickets. You will then have to complete your purchase within 30 minutes.

Online and in person, depending on when you join the queue, you might have to wait for up to 2 hours. If you are phoning the Box Office, you might have to try redialling several times if all lines are busy. Once you have managed to get through the average wait is about 30 minutes.

The Royal Albert Hall website will be closed before 9am and you will not be able to queue. You will only be allowed to join the queue from 9am.

The Royal Albert Hall is a charity which receives no public revenue funding  and we charge booking fees to cover the cost of providing the Box Office service.

There is no booking fee for tickets purchased in person.

The waiting room requires a continuous connection with our website in order to maintain your place in the queue. Therefore we recommend that you use a desktop computer rather than a mobile device to queue in the waiting room. (If you lose your internet connection, you will have to re-join the waiting room at the back of the queue).

You may request to re-set your password, however this will require an email to be sent to you. There may be a delay in doing this.

We recommend that you make sure that you are able to log in before Saturday 16 May and have your log in email and password ready for when tickets go on sale.

Website

If you are using an AOL web browser it is likely that you will encounter difficulties with our website. It may be worth using an alternative web browser, such as Internet Explorer, Firefox, Safari or Google Chrome.

Additionally, in order to book tickets through our website you must have cookies enabled on your web browser. If you continue to encounter difficulties, please don’t hesitate to contact us directly.

Please allow approximately ten minutes for your order confirmation to come through. It may be worth checking your account online to ensure that you have entered the correct email address into your contact information. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If this fails, you may need to contact us directly to have your order confirmation sent out again.

Firstly, check your spam folder in your email account to ensure that the email has not been sent there. If it has not arrived, please call the Box Office on 0845 401 5045 as they can reset the password for you over the phone.

Tickets

Group booking rates only apply to specific events at the Hall, and are decided upon by the event’s promoter.

Please call the Box Office on 0845 401 5045 to see if group rates are available.

Yes, there is a fee for tickets purchased through the Royal Albert Hall Box Office.

In order to provide a venue-based Box Office service to customers, the Royal Albert Hall, which is a registered charity, charges a Transaction Processing Fee of £2.50 per ticket and a Payment Handling Fee which is 2% of the total transaction.

The income covers processing costs and administration costs such as wages, ticket stock, stationary and postage. If a customer buys a ticket at the counter of the Royal Albert Hall, there is no booking fee. Group bookings are capped at £30.

Due to vast number of requests we receive each year, we do not have waiting lists for any events at the Hall. Please feel free to contact us again closer to the time, in case of any returns. You can do this either online at www.royalalberthall.com or by calling the Box Office on 0845 401 5045.

Receiving your tickets as electronic tickets is an option that can be selected during the booking process for most events at the Hall.

The e-ticket will be emailed to you following your purchase, however if you do not receive the email within 24 hours please make sure to check your spam folder. Adding e-tickets@royalalberthall.com to your address book in advance may also assist in ensuring the safe delivery of your tickets. You will be sent one e-ticket per seat and will need to print each ticket in advance of the performance date.

The programme and booking procedures for the BBC Proms each year is generally announced in April, while the tickets usually go on sale in May. It is best to refer to the BBC Proms website for details, which can be found at www.bbc.co.uk/proms.

Please note that owing to the huge demand for Last Night of the Proms tickets, special booking arrangements apply. The details surrounding this will also be available when the season is announced.

Tickets must be sent to the billing address that matches the card used to make the initial purchase. If this poses a problem, the tickets can be collected on the date of the performance by presenting the card used as proof of purchase at the Pre-Paid Ticket desk at Door 12.

Discounts are sometimes available for selected events at the Hall but are decided by the event’s promoter. Details surrounding discounts will be outlined on the booking page of the specific event or on the event’s marketing materials.

Once tickets are purchased, they cannot be exchanged or upgraded to different areas of the Hall. If you have booked directly with the Royal Albert Hall Box Office, we are happy to consider upgrades on the date of the actual performance. Please come to the Box Office counter at Door 12 when you arrive on the day to discuss this.

If a concert is cancelled, we recommend that you hold on to your tickets and wait for us to contact you with further information. If you purchased your tickets through an external ticket agency, however, you will need to contact them directly.

The Royal Albert Hall has a policy of no refunds or exchanges on all tickets, which is outlined at the point of sale. It may be possible to pass the tickets on to a friend or family member in order that they can use the tickets on your behalf. However it is recommended that you contact us directly about this.

If your tickets have not arrived in time before the performance, this is not a problem – you will be able to collect reprinted tickets on the day. Please come to the Pre-Paid Ticket desk at Door 12 and present the card you used to make the booking as proof of purchase. It is essential that you have this card with you, as we are unable to issue duplicate tickets without it. The Pre-Paid ticket desk is open 1½ hours prior to all main auditorium events.

For most events at the Hall, tickets will be sent out within 7 – 10 working days. Please note, however, that this time can vary.

We prioritise events that are closest in performance date, so if the event you have booked for is very far in advance, you may not receive your tickets until closer to the performance date. Please refer to your online order history to establish whether your tickets are ready for printing, or have been sent out.

Please note that hospitality and VIP tickets will not be sent until three weeks prior to events, in order that all details and timings can be fully confirmed. If you have any concerns about your tickets, feel free to contact us.

General

The nearest underground station isSouth Kensington, which is approximately a 10 – 15 minute walk from the Royal Albert Hall.

If you have lost an item at the Hall, please call 020 7589 3203 to make an enquiry.

Tours generally run every day at the Royal Albert Hall. However, occasionally for very large-scale or high-security events we are not able to run them. The tours are in English and there is no photography allowed. The usual running times are 10:30am, 11:30am, 12:30pm, 1:30pm, 2:30pm and 3:30pm. They last for approximately one hour, and allow you to see inside the Hall and learn about its fascinating history. A link to tours information can be found here: www.royalalberthall.com/tickets/default.aspx (click the ‘Tours’ tab in purple).

Tourscost £11 per person. However group discounts and concessions do apply. If you would like to make a group booking, please contact us directly on 020 7959 0558 Individuals tours can be booked online or directly through the Box Office on 0845 401 5045.

Please note that if you are booking a tour with a London Pass or 2 for 1 National Rail voucher, this can only be done on the day of the tour at the Box Office counter. As you cannot pre-book with either of these, it is advisable to call our Box Office on 0845 401 5045 prior to arrival as they can advise you of availability.

There is a cloak room located at Door 9 prior to main auditorium events. It is open one hour prior to the performance start time, and costs £1 per item. Please note that items can be subject to a security check.

The latecomers’ policy at the Hall does vary depending on the nature of the event. As a general rule, latecomers may be prevented from entering the auditorium until a suitable break in the performance.

The policy relating to children at the Hall does vary considerably depending on the individual event; however children under the age of 3 are generally discouraged. Please note that if children do make a disturbance during a performance, you may be asked to exit the auditorium temporarily and return during a suitable break.

Most events that are on sale online will be enabled with a fully interactive seating plan. There is also a virtual tour of the Hall that you can see here. Please feel free to contact our Box Office directly on 0845 401 5045 if you have any concerns relating to seating, as our staff are happy to discuss the various seating areas of the Hall in detail.

Yes. Gift vouchers can be purchased at any time of year, either online, over the phone or at the Box Office counter. They are valid for one year from the date of purchase. If they are purchased online, the gift voucher can be sent either to your own email address or to the email address of the recipient. More information can be found here.

For most events at the Royal Albert Hall, there is no dress code. If there is a specific dress code for an event, it will be specified on your ticket.

Running times for events at the Hall are usually confirmed two to three weeks prior to the performance date. If this information is not appearing online, please feel free to contact the Box Office directly for information.

The best way to find out what’s on at the Hall is to browse our website at www.royalalberthall.com. You can also sign up to our mailing list by registering online to receive fortnightly email newsletters. We can also be found on Facebook and Twitter.

The Royal Albert Hall Box Office is open from 9am – 9pm, 7 days a week (including bank holidays). It can be reached on 0845 401 5045.

Facilities

You may not bring your own food and drink into the Royal Albert Hall, although bottled water is acceptable.

We have a wide range of food and drink available here for purchase from a light snack and coffee through to three-course fine dining opportunities.

There is a section of our website dedicated to access at the Hall, which can be found here: http://www.royalalberthall.com/visit/accessibility/default.aspx. We can also send out a printed access guide to patrons upon request.

Feel free to call our Access Line on 020 7070 4410 for further information.

Strict parking controls are in operation in the vicinity of the Hall.

We offer some parking spaces at the nearby ImperialCollege. Spaces cost £8 per vehicle and must be booked in advance either online at http://www.royalalberthall.com/visit/getting-here/parking.aspx or by calling the Box Office. The gates open from 6pm for evening performances and from 1pm for weekend matinees. They remain open for 45 minutes after the conclusion of the event.

Please note that parking is not available for weekday matinee performances. Entrances to the car park are onPrince Consort Road(until 7pm) andExhibition Road(Sat Nav Postcode: SW7 2BX).

The restaurants and bars usually open two hours prior to all main auditorium events, and the bars and Café Consort remain open during the interval.

As the restaurants tend to be very busy, it is advisable to book in advance. This can be done by calling the Box Office directly or by reserving your table online at http://www.royalalberthall.com/visit/food-drink/default.aspx.

The bars also serve sandwiches and snacks and interval drink orders can be placed at any bar on your arrival at the Hall. Please ask the bar staff for more details.

The Royal Albert Hall has three in house restaurants; the Café Consort, Elgar Room and Coda with food and drink provided by “rhubarb”. These are all open two hours prior to main auditorium events.

Information about the restaurants and menus can be found here: http://www.royalalberthall.com/visit/food-drink/default.aspx